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Startups
Zingtree turns complex customer service processes into clear action plans

Zingtree turns complex customer service processes into ...

Jan 20, 2022 0 1

Customer service is making and breaking companies over the past two years as sho...

Startups
Gradient, 10xFounders back Zowie’s no-code, e-commerce customer service tool

Gradient, 10xFounders back Zowie’s no-code, e-commerce ...

Jan 17, 2022 0 0

Customer service tickets tend to fall into the same few buckets — returns, refun...

Funding
Seel secures $17M round to infuse AI in customer product returns

Seel secures $17M round to infuse AI in customer produc...

Jan 13, 2022 0 16

Merchants can add “return assurance” to an order, if it is returned in the next ...

WhatsApp
Omnichannel customer messaging platform Superchat raises $15.6M round led by Blossom

Omnichannel customer messaging platform Superchat raise...

Jan 13, 2022 0 36

While last year’s WhatsApp outage is still sending shivers down the spine of its...

Funding
Exotel raises $40 million for its full-stack customer engagement platform

Exotel raises $40 million for its full-stack customer e...

Jan 4, 2022 0 2

Exotel said on Tuesday it has raised $40 million in a financing round, just thre...

Startups
Brazil’s Abstra lands Accenture as a customer and $2.3M to help teams make apps with its no-code tool

Brazil’s Abstra lands Accenture as a customer and $2.3M...

Jan 3, 2022 0 2

Abstra, which has developed a no-code tool for designers and programmers to buil...

Startups
Ocurate raises $3.5M to show customer lifetime value for B2C companies

Ocurate raises $3.5M to show customer lifetime value fo...

Dec 22, 2021 0 3

Ocurate believes lifetime value is a better prediction of how much profit a cust...

Startups
Create target customer personas to develop successful growth strategies

Create target customer personas to develop successful g...

Dec 21, 2021 0 1

To create successful growth strategies, relevant marketing campaigns and product...